FAQs

HOW ICONYC BEGAN

We are a company based in Venice, Italy and New York City. We release monthly curated selections of hand-picked, one-of-a-kind, pre-loved fashion pieces that epitomize the American lifestyle. 

 

VINTAGE

**Vintage is final sale**

Our vintage and second hand items are curated by our vintage team. These items will likely have imperfections due to their pre loved wear. The colors of items may vary from the product image.

We do our best to include noteworthy flaws, details, and color variations in each vintage product’s description and measurements.

Even after thorough inspection, it is possible that we may miss an imperfection. Examples of imperfections that a vintage or second hand item may retain, include, but are not limited to: pilling, discolorations, small tears, pulls, loose threading, etc.

Our vintage and secondhand finds are one-of-a-kind pieces. Only one of each item is available. Vintage sizing often varies from modern sizes. Some items may not retain their original brand, size and/or material tags. We do our best to suggest a possible size range for each item but these recommendations are not a guarantee. Please refer to approximate measurements that are included in the listings if you have any questions about style or fit.

Please e-mail us at contact@iconyc.io if you need additional information on sizing, details, flaws, or colors of products. Our customer service hours are Monday - Friday, 9am - 5pm EST. We will do our best to answer all questions in the order they are received. Please note that inquiring about a vintage item does not guarantee availability.

Please refer to our shipping & returns page for detailed information concerning our policies.